Customer feedback
Customer feedback without another boring form.
ChatterPoll helps small businesses collect quick customer input through short conversational polls that are easy to answer by link or QR code.
Example chat poll
Live results
Dashboard snapshot
Reason and comment summary
Helpful team is leading, and recent comments give extra context for what people want next.
Why chat polls
Why chat-style feedback works
Customers answer more when it feels light
Short polls with one question at a time are easier to finish than another long survey link.
You get direction, not just sentiment
Reasons and comments help you understand what to improve first instead of staring at vague scores.
It fits real-world touchpoints
Use a link in a message, email, receipt, or QR code at a counter without changing your whole workflow.
Where it helps
Customer feedback use cases
Short polls meet people where they chat — so you get opinions and reasons without the friction of traditional surveys.
How it works
Step 1
Create a short feedback poll with one core question and a reason follow-up.
Step 2
Share it by link or QR code after a purchase, visit, or service interaction.
Step 3
Review live results, reason breakdowns, comments, and exports in one dashboard.
FAQ
Common questions
Do customers need an account?
No. Customers can answer through a public link or QR code without creating a ChatterPoll account.
Can I collect feedback with a QR code?
Yes. You can share the poll by QR code or link, which works well in stores, offices, and service locations.
Can I export customer feedback?
Yes. CSV export is available during the trial and on eligible paid plans, and Business includes advanced JSON exports.
Is ChatterPoll a replacement for a full survey platform?
ChatterPoll is designed for lightweight feedback and engagement. It is not meant to replace advanced market research or enterprise survey platforms.
Can I use it for post-purchase or service feedback?
Yes. Post-purchase follow-up and service feedback are strong fits for short chat-style polls.
Related use cases
ChatterPoll works across more than one workflow.
If this use case fits, it may also work for adjacent feedback, planning, or audience engagement workflows.